GENERAL QUESTIONS
We offer a variety of models to our customers, including memory foam, latex, spring, and hybrid mattresses. Each model provides features that cater to your personal needs and preferences, such as enhanced comfort, support, or breathability. You can browse our catalog to explore the models we have available.
As a business, we recommend replacing your mattress every 7 to 10 years. Here are some signs that indicate it’s time for a new mattress:
- Usage period exceeding 7-10 years
- Visible signs of deformation
- Squeaking springs
- Decline in sleep quality
- Waking up with aches and pains
Choosing a mattress that suits your sleeping positions and habits can be challenging, but it should be considered an important investment in your future. Start by thoroughly analyzing your sleep habits and needs. Based on these results, you can determine the following features:
Firmness Level: Side sleepers typically choose softer mattresses for pressure relief, while stomach and back sleepers prefer firmer mattresses for optimal spinal support.
Fabric Material: When choosing fabric, consider if you have any allergies or preferences for certain materials. For example, memory foam offers a personalized shape, while latex distributes weight across the mattress, providing a balanced sleep experience.
Craftsmanship: Considering that we spend nearly a third of our lives in bed, it’s beneficial to select a product that reflects both the ambiance of your room and the quality of your sleep. Our finely crafted mattresses provide this opportunity for our customers.
Our mattresses stand out for their premium material quality and customer-focused features that provide ideal comfort in every sleeping position.
Memory foam pillows contour to your head and neck, maintaining spinal alignment and reducing pressure points, which can help alleviate neck and shoulder pain.
PRODUCT INFORMATION
Our mattresses offer a lifespan of approximately 7 to 10 years, depending on the type, usage, and care. Proper maintenance can help extend this lifespan. To maintain its original quality, we recommend rotating your mattress regularly and using a waterproof mattress protector.
Yes, we offer our customers a wide range of firmness and material options to suit various sleep positions and preferences.
Some of our key features designed specifically for different needs include:
- Pressure Relief and Zoned Comfort: Provides targeted support and comfort in pressure areas, making it an ideal choice for side sleepers.
- Spinal Alignment and Even Weight Distribution: One of the best options for back sleepers, conforming to the spine’s shape over time and offering balanced comfort.
- Breathability and Minimal Sinkage: A choice that promotes airflow while minimizing excessive sinkage, popular among stomach sleepers.
Yes, our visco pillows are suitable for all sleep positions. Side sleepers benefit from their contouring support, and back and stomach sleepers can find thinner memory foam options for optimal comfort.
Memory foam pillows usually last 2-3 years with regular use. However, their lifespan can vary based on care and usage.
Yes, your new memory foam pillow may has a slight odor due to off-gassing. This is normal and should dissipate within 24-72 hours after being unpacked and aired out.
Our digitally printed products are made from high-quality 100% polyester or microfiber, with bedding items typically made from microfiber and home and bathroom textiles from polyester. These materials are durable, easy to care for, and provide a vivid canvas for our digital prints.
Yes, the polyester material is naturally water-repellent, making these products especially suitable for bathrooms, kitchens, and other areas where moisture is present. However, they are not completely waterproof, so some care should still be taken to avoid excessive exposure to water.
WARRANTY & CARE
Our mattresses come with a 3-year warranty. This warranty covers material and workmanship issues. Should you encounter any issues, please contact our customer support line.
Basic Care and Primary Care
Basic Care: A method we recommend applying once a week. First, use a sponge or dust cloth with laundry detergent to rub any stains on your mattress. Then, vacuum the entire surface. If your mattress is double-sided, follow these steps for both sides.
Primary Care: This method includes more detailed fabric maintenance and steam cleaning, and can be applied once a month.
If you encounter any issues with your mattress, please contact our customer support line via email, including your order details and a detailed explanation of the problem. We will do our best to assist you throughout the entire process.
Memory foam naturally maintains its shape but can be gently fluffed or aired out periodically. Avoid folding or bending the pillow to ensure its longevity.
For best results, machine wash on a cold, gentle cycle with similar colors. Use mild detergent and avoid bleach, which can affect the vibrancy of the print. Tumble dry on low or hang to air dry to preserve the colors and material.